IT Support & Systems Administrator
Industry: Fintech
Location: Limassol, Cyprus (on-site)
Department: IT / Operations
Employment type: Full-time, permanent
Level: Mid-level (2–4 years' experience)
ABOUT THE ROLE
We're looking for a hands-on IT Support & Systems Administrator to keep our Limassol office and distributed teams running smoothly. You'll own our Google Workspace environment end to end, look after devices, accounts and access, and be the first person everyone calls when something breaks.
This is a practical, high-ownership role in a fast-moving, regulated fintech environment. Security, uptime and quick turnaround matter here — so does being approachable and clear with non-technical colleagues.
KEY RESPONSIBILITIES
Google Workspace Administration
• Administer the Google Workspace Admin Console: users, groups, organisational units, licences and roles
• Run onboarding and offboarding: account creation, Drive ownership transfer, email forwarding/delegation, suspension and data retention
• Manage Gmail settings: routing, aliases, shared mailboxes, spam and phishing policies, SPF/DKIM/DMARC records
• Control Drive and Shared Drive structure, sharing policies and external-sharing restrictions
• Enforce security: 2-Step Verification, password policies, context-aware access, alert centre monitoring and security investigations
• Manage Google Vault for retention, legal holds and eDiscovery requests
• Handle Calendar resources, Meet settings and Google Groups used for teams and distribution lists
• Manage endpoints through Google Endpoint Management (Chromebooks, Android/iOS, Windows/macOS where applicable)
IT Support & Helpdesk
• Provide first- and second-line support in person and remotely to on-site and remote staff
• Log, prioritise and resolve tickets within agreed response times; escalate to vendors when needed
• Set up, configure and maintain laptops, desktops, monitors, printers, phones and peripherals
• Maintain an accurate IT asset register covering hardware, software licences and subscriptions
Systems, Network & Security
• Support office network infrastructure: Wi-Fi, switches, firewall, VPN and ISP liaison
• Manage access to third-party tools (CRM, back-office, payment gateways and communication platforms) using least-privilege principles
• Configure SSO/SAML integrations between Google Workspace and third-party applications
• Run regular access reviews and support internal and external compliance audits (KYC/AML-driven data controls, GDPR)
• Maintain backups, antivirus/EDR and patching across all company devices
• Deliver basic security awareness guidance, including phishing prevention, to staff
Documentation & Improvement
• Write and maintain IT policies, procedures, runbooks and user guides
• Automate repetitive admin tasks with Google Apps Script, GAM or similar tools
• Recommend and roll out improvements to tooling, security and user experience
REQUIREMENTS
Mandatory
• Proven hands-on Google Workspace administration experience (minimum 2 years) — Admin Console, users/OUs/groups, Gmail, Drive, security settings and Vault
• 2+ years in an IT support, helpdesk or system administrator role
• Solid understanding of DNS, email authentication (SPF, DKIM, DMARC), TCP/IP, DHCP and VPN
• Experience supporting Windows and macOS, plus mobile devices
• Working knowledge of identity and access management: SSO, MFA, role-based access
• Strong troubleshooting skills and a calm, service-first approach under pressure
• Fluent English, written and spoken
• Eligible to work in Cyprus and able to work on-site in Limassol
Nice to Have
• Google Workspace Administrator certification (Associate or Professional)
• Scripting experience: Google Apps Script, GAM, Python or PowerShell
• Exposure to Microsoft 365 or Entra ID in mixed environments
• Experience with firewalls (e.g. Fortinet, Ubiquiti, pfSense) and MDM tools
• Background in fintech, payments or another regulated industry
• English on a very good level is mandatory
WHAT WE OFFER
• Competitive salary, based on experience
• Full ownership of the company's IT environment — real impact from day one
• Modern office in Limassol and an international fintech team
• Budget for certifications and professional development
• Paid annual leave in line with Cyprus law, plus company events
HOW TO APPLY
Apply with your CV and a short cover note covering the size of the Google Workspace environment you've managed and one problem you solved that you're proud of.